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Avast Unable To Scan ? How to Fix it

avast unable to scan

In the modern world where the internet and other communications technology have started to play such a central role in our society and frameworks, cybersecurity has become a pressing issue that needs to be paid heed to with urgency. When it comes to the world of antivirus and protection software for personal computers, Avast is one of the leading names. This is because the program has formed a great reputation for itself with its plethora of effective protective features and tools that serve to protect your data from being deleted, stolen, or used for unintended purposes.

Unfortunately, you may run into some issues when using Avast Antivirus and it is a good idea to know what these errors or messages mean and how you can resolve them. One of the messages that leave users the most confused is when Avast claims that it is unable to scan some files on your system. Why is that so? And what are you supposed to do thereafter? Here are all the answers you need when Avast unable to scan:-

STEPS FOR AVAST UNABLE TO SCAN

Looking for Avast unable to scan? if yes then there are a number of ways you can get these files out of the way despite the error message:

  • Put the files at an excluded option.
    • Open the user interface of the Avast software.
    • Click on the Settings option on the left.
    • Select Exclusions from the blue-tinted options.
    • The files will be put into exclusions and will not interfere with your scans anymore.
  • If you have any password-protected files, give the passwords to the software.
  • Uninstall and then reinstall the program to see if it works.
  • Restart your computer to give it a refresher.

REASONS WHY AVAST UNABLE TO SCAN

There are many reasons why Avast may be unable to scan some files. Here are a few of the most common ones:

  • Those files may be protected by passwords.
  • The files may be prevented from opening by the system to protect their security or integrity.
  • They may be malformed archives.
  • You may not have permission to access those files.
  • The files may be corrupted in a few cases.
  • It may belong to an encrypted ZIP archive.
  • The files may currently be in use.

If Avast gives you a prompt that it is unable to scan certain files, there is no need to go into panic mode. It does not necessarily mean that the files are corrupted- it simply means that you need a little extra something to open the files up, such as a password or administrator permission.

AVAST UNABLE TO SCAN DOCUMENTS

Unfortunately, nothing is foolproof and you are bound to run into a couple of problems even when using Avast. Some people report that Avast is unable to scan their documents. This can happen for a number of reasons and it is easy to fix this error if you know what the problem is.

So what exactly can you do about these files that your antivirus software says that Avast is unable to scan? The following are a few ways you can override those error messages and get these files scanned or simply put them away so they stop bothering you. Here is how to scan Avast:

  • Mark the files as excluded. Here is how you can do that:
    • Launch your Avast software window.
    • On the left of the screen, find Settings and click on it.
    • In the blue options, select Exclusions.
    • By putting the files into the Exclusions set, you will be able to ensure that they do not bother you anymore.
  • Make sure that those files are not password protected. If they are, provide your passwords to Avast.
  • Restart your computer and run the scan once again. Check if you still get the Avast unable to scan error.
  • If the Avast unable to scan document error still persists, try to uninstall and then reinstall your application.

AVAST UNABLE TO SCAN FILES ON MAC

There are multiple reasons as to why Avast may be unable to scan certain files on your Mac. These include:

  • Encryption of the ZIP archive of the said file.
  • The file being in use at the time that the scan was run.
  • Files that are protected by a password.

There is no need to worry if you receive the Avast unable to scan error as it simply means any of the above scenarios and not that the file is necessarily always malicious or corrupted. It simply means that Avast is having a troublesome time getting through to it.

Here is how you can solve the Avast unable to scan files error on Mac:

  • Restart your computer and start anew.
  • If you have any password protected files, give the passwords to the software.
  • Put the files at an excluded option.
    • Open the user interface of the Avast software.
    • Click on the Settings option on the left.
    • Select Exclusions from the blue tinted options.
    • The files will be put into exclusions and will not interfere with your scans anymore.
  • As a last resort, you can try to uninstall and then reinstall the program to see if it works.
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